Principal Architect, Customer Journeys
Full-time
Mid
Description
General functional responsibilities:
•Represent customer journey perspectives in enterprise architecture boards, governance forums, and transformation design reviews.
•Ensure architecture artifacts reflect alignment with the broader data, application, and technical landscape.
•Promote standardization of reusable digital capabilities (e.g., onboarding KYC, authentication, communication) across journeys.
•Track journey performance, maturity, and value realization, contributing to architecture KPIs and roadmap tracking.
•Coach architects, analysts, and product owners on capability-led, experience-driven design.
•Contribute to the evolution of enterprise architecture practices by embedding journey thinking into frameworks, tooling, and governance.
•Represent customer journey perspectives in enterprise architecture boards, governance forums, and transformation design reviews.
•Ensure architecture artifacts reflect alignment with the broader data, application, and technical landscape.
•Promote standardization of reusable digital capabilities (e.g., onboarding KYC, authentication, communication) across journeys.
•Track journey performance, maturity, and value realization, contributing to architecture KPIs and roadmap tracking.
•Coach architects, analysts, and product owners on capability-led, experience-driven design.
•Contribute to the evolution of enterprise architecture practices by embedding journey thinking into frameworks, tooling, and governance.