Facilities Administrator - Schools
Full-time
Mid
Description
Location United Kingdom Reigate RH28EF
Working Location Category Onsite
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
In this role, you will provide everyday excellence in supporting and assisting Schools, addressing their enquiries, resolving issues, and ensuring a positive customer experience. This involves handling various customer interactions, including phone calls and emails, logging and updating tasks. All interactions and tasks must be completed within the account’s standard level agreement. The Facilities Administrator should strive to provide outstanding experiences to every customer they engage with, ensuring a positive and lasting impact through high‑quality service.
• Do the right thing – Doing the right thing is a core value for all Macro employees, and you will be someone who consistently strives to uphold this principle.
• Handle day‑to‑day queries from stakeholders, escalating complex issues as necessary. Manage routine administrative tasks and general business‑as‑usual activities promptly, helping to delight clients .
• Emergency response – In rare emergency situations, remain calm and reassure the caller that you are taking ownership. Ensure the task is created, assigned, and that an update is provided on the estimated time of arrival (ETA).
• Data Management: Collect, organise, and maintain data in line with established quality standards. Support data assurance processes under the guidance of senior management.
• Financial & Reporting: Prepare and distribute reports and budgets. Assist with budget creation and year‑end reconciliation in collaboration with the finance team.
• Project & System Support: Assist in the implementation of new systems and processes that enhance efficiency.
• Presentation & Communication: Support the preparation of materials for annual briefings and other presentations.
• Compliance: Ensure accurate documentation and comply with internal policies and procedures.
• Feedback: Macro is committed to developing people. You will both give and receive constructive feedback, acting on any required changes promptly.
• Training: Participate in mandatory training courses to remain up‑to‑date and engaged, fulfilling responsibilities as part of a responsible business.
• Performance Reviews: Engage fully in regular performance reviews as part of the organisation’s commitment to staff development.
• Communication: Write clearly and informatively, edit work for spelling and grammar, read and interpret written information, and interact effectively with customers, clients, supply chain partners, and colleagues.
About You
The successful candidate will have:
• Excellent time‑management skills.
• Strong customer service skills.
• The ability to handle queries and administrative tasks accurately and in a timely manner.
• High‑quality data collection and reporting skills.
• The ability to effectively support budget preparation and reconciliation.
• Strong decision‑making skills.
• The ability to manage multiple priorities and work collaboratively.
• Proficiency in data handling and reporting tools, with strong office skills—MS Excel in particular.
Behaviour
• Committed to delivering a customer‑focused service that meets varying stakeholder requirements.
• Conscientious approach to customer delivery.
• A trusted and effective communicator.
• Able to work on your own initiative while remaining a strong team player.
• Proactive decision‑maker.
• Approachable, with a strong people focus.
• Flexible and organised in your approach to work.
• Able to remain objective under pressure.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.
Working Location Category Onsite
About Us
Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.
We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.
Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.
About The Role
In this role, you will provide everyday excellence in supporting and assisting Schools, addressing their enquiries, resolving issues, and ensuring a positive customer experience. This involves handling various customer interactions, including phone calls and emails, logging and updating tasks. All interactions and tasks must be completed within the account’s standard level agreement. The Facilities Administrator should strive to provide outstanding experiences to every customer they engage with, ensuring a positive and lasting impact through high‑quality service.
• Do the right thing – Doing the right thing is a core value for all Macro employees, and you will be someone who consistently strives to uphold this principle.
• Handle day‑to‑day queries from stakeholders, escalating complex issues as necessary. Manage routine administrative tasks and general business‑as‑usual activities promptly, helping to delight clients .
• Emergency response – In rare emergency situations, remain calm and reassure the caller that you are taking ownership. Ensure the task is created, assigned, and that an update is provided on the estimated time of arrival (ETA).
• Data Management: Collect, organise, and maintain data in line with established quality standards. Support data assurance processes under the guidance of senior management.
• Financial & Reporting: Prepare and distribute reports and budgets. Assist with budget creation and year‑end reconciliation in collaboration with the finance team.
• Project & System Support: Assist in the implementation of new systems and processes that enhance efficiency.
• Presentation & Communication: Support the preparation of materials for annual briefings and other presentations.
• Compliance: Ensure accurate documentation and comply with internal policies and procedures.
• Feedback: Macro is committed to developing people. You will both give and receive constructive feedback, acting on any required changes promptly.
• Training: Participate in mandatory training courses to remain up‑to‑date and engaged, fulfilling responsibilities as part of a responsible business.
• Performance Reviews: Engage fully in regular performance reviews as part of the organisation’s commitment to staff development.
• Communication: Write clearly and informatively, edit work for spelling and grammar, read and interpret written information, and interact effectively with customers, clients, supply chain partners, and colleagues.
About You
The successful candidate will have:
• Excellent time‑management skills.
• Strong customer service skills.
• The ability to handle queries and administrative tasks accurately and in a timely manner.
• High‑quality data collection and reporting skills.
• The ability to effectively support budget preparation and reconciliation.
• Strong decision‑making skills.
• The ability to manage multiple priorities and work collaboratively.
• Proficiency in data handling and reporting tools, with strong office skills—MS Excel in particular.
Behaviour
• Committed to delivering a customer‑focused service that meets varying stakeholder requirements.
• Conscientious approach to customer delivery.
• A trusted and effective communicator.
• Able to work on your own initiative while remaining a strong team player.
• Proactive decision‑maker.
• Approachable, with a strong people focus.
• Flexible and organised in your approach to work.
• Able to remain objective under pressure.
Diversity Statement
We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.
Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.
Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.