Customer Service Advisor
Full-time
Mid
Description
Overview
Our Dog Health Dog Health is an online-led pet health brand, focused on doing things properly – for our customers, our animals and our people.
We’re now looking for a Customer Service Advisor to join our team and play a key role in managing customer enquiries, online orders and aftersales support across our digital channels.
This is not a call-centre role and it’s not entry-level.
It’s a hands-on, accountable position for someone who takes pride in getting things right.
The Role
You’ll sit at the heart of our customer experience, owning enquiries and online orders from first contact through to resolution.
Dog Health operates predominantly online, so accuracy, organisation and confidence with digital systems are essential. You’ll also support phone cover and enquiries for our sister brand, Benchmark Kennels, when required.
You’ll be trusted to take ownership, make decisions, and represent the brand professionally at all times.
What You’ll Be Doing
• Handling customer enquiries across phone, email, website, social and marketplace channels
• Processing and managing online orders, ensuring accuracy from payment through to fulfilment
• Responding to customer queries relating to deliveries, amendments, cancellations and refunds
• Managing aftersales support and handling complaints with empathy and professionalism
• Supporting sales conversations by understanding customer needs and recommending suitable products
• Maintaining accurate records across CRM and internal systems
• Working closely with sales and operations teams to ensure smooth order handover and fulfilment
• Providing phone and enquiry cover for Benchmark Kennels when needed
What We’re Looking For
You’ll be someone who:
• Has experience in customer service, ideally within an online or e-commerce environment
• Experience in e-commerce, online retail or marketplaces (ideally Shopify, Amazon, eBay)
• Is organised, detail-focused and comfortable managing multiple orders and enquiries
• Communicates clearly and confidently, both written and verbal
• Can handle complaints calmly and take ownership through to resolution
• Is confident using IT systems, order platforms and standard office software
• Takes pride in delivering a great customer experience, not just ticking boxes
Desirable (but not essential)
• Experience handling payments, refunds or order management systems
• An interest in pet health, animal wellbeing or related sectors
What You’ll Get
• A stable, full-time role within a growing online business
• Clear expectations and ownership from day one
• Supportive leadership and a collaborative team environment
• The opportunity to genuinely influence customer experience and processes
• A business that values doing the right thing, not just doing things quickly
How to Apply
Apply via Indeed with your CV.
If shortlisted, we’ll be looking to understand how you handle customers, problems and accountability, not just where you’ve worked before.
Job Types: Full-time, Permanent
Pay: £23,000.00-£26,000.00 per year
Benefits:
• Company pension
• Free parking
• On-site parking
Education:
• GCSE or equivalent (required)
Experience:
• Customer service: 2 years (required)
• E-commerce: 1 year (required)
Language:
• English (required)
Work authorisation:
• United Kingdom (required)
Work Location: In person
Our Dog Health Dog Health is an online-led pet health brand, focused on doing things properly – for our customers, our animals and our people.
We’re now looking for a Customer Service Advisor to join our team and play a key role in managing customer enquiries, online orders and aftersales support across our digital channels.
This is not a call-centre role and it’s not entry-level.
It’s a hands-on, accountable position for someone who takes pride in getting things right.
The Role
You’ll sit at the heart of our customer experience, owning enquiries and online orders from first contact through to resolution.
Dog Health operates predominantly online, so accuracy, organisation and confidence with digital systems are essential. You’ll also support phone cover and enquiries for our sister brand, Benchmark Kennels, when required.
You’ll be trusted to take ownership, make decisions, and represent the brand professionally at all times.
What You’ll Be Doing
• Handling customer enquiries across phone, email, website, social and marketplace channels
• Processing and managing online orders, ensuring accuracy from payment through to fulfilment
• Responding to customer queries relating to deliveries, amendments, cancellations and refunds
• Managing aftersales support and handling complaints with empathy and professionalism
• Supporting sales conversations by understanding customer needs and recommending suitable products
• Maintaining accurate records across CRM and internal systems
• Working closely with sales and operations teams to ensure smooth order handover and fulfilment
• Providing phone and enquiry cover for Benchmark Kennels when needed
What We’re Looking For
You’ll be someone who:
• Has experience in customer service, ideally within an online or e-commerce environment
• Experience in e-commerce, online retail or marketplaces (ideally Shopify, Amazon, eBay)
• Is organised, detail-focused and comfortable managing multiple orders and enquiries
• Communicates clearly and confidently, both written and verbal
• Can handle complaints calmly and take ownership through to resolution
• Is confident using IT systems, order platforms and standard office software
• Takes pride in delivering a great customer experience, not just ticking boxes
Desirable (but not essential)
• Experience handling payments, refunds or order management systems
• An interest in pet health, animal wellbeing or related sectors
What You’ll Get
• A stable, full-time role within a growing online business
• Clear expectations and ownership from day one
• Supportive leadership and a collaborative team environment
• The opportunity to genuinely influence customer experience and processes
• A business that values doing the right thing, not just doing things quickly
How to Apply
Apply via Indeed with your CV.
If shortlisted, we’ll be looking to understand how you handle customers, problems and accountability, not just where you’ve worked before.
Job Types: Full-time, Permanent
Pay: £23,000.00-£26,000.00 per year
Benefits:
• Company pension
• Free parking
• On-site parking
Education:
• GCSE or equivalent (required)
Experience:
• Customer service: 2 years (required)
• E-commerce: 1 year (required)
Language:
• English (required)
Work authorisation:
• United Kingdom (required)
Work Location: In person